Shipping policy

Shipping & Delivery

At Owen, we are committed to making sure your sunglasses arrive in perfect condition and as quickly as possible.

Where Do We Ship?

We ship to mainland Spain and the Balearic Islands. At this time, we do not ship to the Canary Islands, Ceuta, or Melilla.

We also ship to Portugal, France, Germany, Italy, and the Netherlands.

Shipping Costs

Orders of €49 or more: free shipping.
Orders under €49: Spain and Portugal: €3.90. France, Germany, Italy, and the Netherlands: €5.50.

Delivery Times

For Spain and Portugal, the estimated delivery time is 24 to 72 business hours from order confirmation.

For shipments to the other European Union countries currently available in our store, the estimated delivery time is 2 to 4 business days.

During periods of high demand, special promotions, or circumstances beyond Owen’s control, delivery times may be extended.

Order Tracking

Once your order has been dispatched, you will receive an email with tracking information so you can check the status of your shipment at any time.

Undelivered Orders

If an order cannot be delivered for reasons not attributable to Owen, such as incomplete shipping information, absence of the recipient, refusal of the package, failure to collect the package within the period established by the carrier, or failure to pay customs duties, taxes, or import charges where applicable, the order will be returned to our facilities.

Once the order has been returned to us, the customer must contact Owen to request a refund for the items or, where possible, arrange a new shipment. If the original shipping was free, Owen may deduct the standard shipping cost applicable to the destination from the refund, since the order was correctly prepared and shipped.

Shipping Issues

If your order does not arrive in the expected condition or there is any issue with the delivery, contact us at info@theowenstore.com and we will resolve it as quickly as possible.