Frequently asked questions

Find answers to the most common questions
About our products

Our lenses are made from high-resistance materials, selected for each model to give you durability, lightness and full UV400 protection. You will find the specific material for each model on its product page.

Our frames are made from durable, lightweight materials — TR90, acetate or metal, depending on the model — always chosen to give you the perfect balance of comfort and style.

We have a complete guide to help you find your ideal match in the Find your style section. You can also reach us at info@theowenstore.com and we will give you personal advice.

Always store your sunglasses in their case, clean them with the included microfibre cloth and keep them away from extreme heat and alcohol-based products. Your Owen will thank you for it.

Measurements follow the format XX-YY-ZZ (e.g. 52-20-145) and indicate lens width, bridge width and temple length in millimetres. You will find them on each product page.

Yes. All Owen sunglasses include a 3-year warranty against manufacturing defects.

Not for now. At the moment we do not offer prescription lenses — all our sunglasses come with non-prescription lenses. It is something we are considering for the future.

Orders and payments

We accept all major credit and debit cards, as well as other secure payment methods available at checkout.

Add your favourite pair to the cart, head to checkout and follow the steps. Done in under a minute.

As soon as your payment is confirmed, you will receive an email with your order details. You will also get tracking updates so you always know where your Owen is.

Enter your code on the payment page before confirming your order. Make sure to apply it before completing the purchase.

In most cases yes, although some codes may not be compatible with items already on promotion. Check the conditions of each code before using it.

Yes. Owen gift cards are the perfect present. Choose the amount, personalise the recipient and set the delivery date. Find them on our gift card page.

If you need to make changes or cancel your order, write to us at info@theowenstore.com as soon as possible. We will do everything we can to help.

Shipping and delivery

We ship to mainland Spain, the Balearic Islands, Portugal, France, Germany, Italy and the Netherlands.

Orders from 55 €: free shipping.
Orders below 55 €: 5.50 € standard shipping.

Spain and Portugal: 24–72 business hours.
France, Germany, Italy and the Netherlands: 2–4 business days. During promotional periods or high demand there may be a slightly longer wait.

Yes. You will receive emails with your order status and shipping tracking from the moment it leaves us until it reaches your door.

Returns and exchanges

You have 30 days from receiving your order to request a return or exchange. Write to us at info@theowenstore.com and we will guide you through the process.

Once the return is approved, the refund is processed within 7 business days. Depending on your bank, it may take between 1 and 10 additional days to appear.

Contact and collaborations

Write to us at info@theowenstore.com, send us a DM on social media or use the contact form on our website. We are quick, approachable and always happy to help.

We love working with like-minded people and brands. Write to us at info@theowenstore.com and let us talk.

We are always looking for new faces to join the Owen family. Write to us and tell us who you are.

Didn't find what you were looking for?

Contact us